Independent review standards
Write a review that genuinely helps.
Honest, specific and fair experiences help other pet owners make better decisions—and help good practices understand what matters.
Useful reviews areHonestSpecificFair
Helpful details
What to include
- The reason for your visit or treatment type
- How clearly costs were explained
- How easy it was to get an appointment
- Staff friendliness and communication
- Whether insurance claims were straightforward
- Whether you would recommend the practice
Keep it safe and lawful
What not to include
- Fake, paid-for or incentivised reviews
- Threats, abuse, harassment or discriminatory language
- Private information about staff, customers or other animals
- Unsupported allegations or defamatory claims
- Medical instructions for other pet owners to follow
How moderation works
Practices can respond. They cannot control publication.
Some reviews may require email confirmation. Where enabled, reviewers may optionally submit receipt or photo evidence for a verified-visit signal. Veterinary practices can publish a response or report a concern, but Vet Reviews makes the final moderation decision.
