Pet Practice Veterinary Surgery

I had a very disappointing experience with The Pet Practice, Salisbury branch, and I don’t recommend them. Inaccurate information can be put on your pet’s record. There are questionable ethics around the rights of pet-owners to reimbursement for poor service, and their right to review. Back in May 2026, a locum vet put on my dog Tommy’s record that he is ‘aggressive’. This was totally inaccurate. In the hands of a competent, dog-loving vet, Tommy tolerates all examinations well, with one exception. Only if his ears are touched does he become scared and aggressive. As a direct result of this misinformation, a staff vet at The Pet Practice failed to diagnose an infected ulcer on Tommy’s back leg at our consultation on 7/09/2026. If left untreated, this could have spread into his tendons and caused a major problem. I took him in to the Pet Practice that day (7/09/26) with the symptom of random yelps of pain on walks, and difficulty going upstairs. The ulcer was without question present on 7/09/2026, otherwise the yelping would not have occurred. The Pet Practice vet simply did not do the basics of a preliminary consultation. She did not check Tommy’s vital signs - his temperature, pulse, respiration. She did not even run her hands over his limbs to detect heat and pain spots. Instead, she watched him walk around the foyer, told me he did not have hip dysplasia, and sent me away with false reassurances that there was nothing wrong. Only when I confronted her in the local shop recently did it emerge that she did not do these basic checks because she thought Tommy was ‘aggressive’. She thought that restraint and a muzzle would have been necessary. This was totally inaccurate. It was the result of incorrect information put on Tommy’s record by the locum vet. In any case, the (staff) vet should have done the basic checks to fulfill the requirements of a preliminary consultation. If she had done so, she would have detected the ulcer. Unsatisfied by the Pet Practice, I took Tommy to the Endell Veterinary Surgery about a week later. Tommy was properly checked over by their excellent vet Emma. He displayed zero aggression. No restraint or muzzle was necessary. Emma found the ulcer - by then the size of a grape. The correct treatment was started and was successful. Fortunately the infection had not spread into his tendon tissue. To add insult to injury, the Pet Practice refused to reimburse me the £64.30 they charged me for their inaccurate and incomplete consultation on 7/09/2026. When I complained, I received a message from the company owner giving a veiled threat of legal action if I posted an unfavourable review.