I am deeply disappointed by my experience at this practice. From the outset, I felt that neither my pet nor I were treated with the care, compassion and professionalism I expected. I was lied to, given inaccurate information, and was totally misled. The whole focus was based on monetary gain, not my cat. I was asked to bring my poorly cat to another appointment with me, he wasn’t even looked at, it was purely for emotional blackmail. Based on my experience with a particular vet, I would NOT recommend this practice. I hope ‘she’ can reflect on how to communicate with clients!.
Spring Lodge Vets, Ingatestone
Veterinary care for dogs, cats and small pets at Rays Farm Barns in Ingatestone.
Ingatestone, Essex
About this practice
Spring Lodge’s Ingatestone clinic is at Rays Farm Barns on Roman Road, Ingatestone, Essex CM4 9EH. It is part of the Spring Lodge Veterinary Group, whose wider network includes Witham Hospital and other Essex clinics. Call the Ingatestone team on 01277 353642 for appointments.
The branch lists care for dogs, cats and small pets, including rabbits. Services include vaccinations, parasite prevention, health checks, wellness screening, neutering, microchipping and dental care. Its published facilities and clinics include an on-site laboratory, weight and nutrition support, a pain management clinic and home visits by arrangement.
Owners can ask about Pet Health Club membership and discuss which preventative care is included. For a home visit or a specific investigation, confirm availability and where the care will take place when booking.
The official branch hours are 8.30am to noon and 12.30pm to 6.30pm on weekdays, with the Ingatestone clinic closed at weekends. Emergency arrangements operate through the wider group. For help outside normal opening, call 01376 530759; the group’s out-of-hours partner is Vets Now at Witham, Spring Lodge Farm, Powers Hall End, CM8 2HG. Call before travelling so the team can direct you.
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